Return Policy

**Return Policy**

We are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied, we offer a **Free Refund** on eligible items.

**Return Eligibility & Conditions**
- Items must be returned within **30 days** of the delivery date.
- Products must be **unused, unworn, and in their original packaging** with all tags attached.
- Customized or final sale items are not eligible for return unless defective.

**Free Refund Process**
1. Contact our customer service team via email or phone to initiate a return.
2. You will receive a prepaid return shipping label (no cost to you).
3. Pack the item securely, include the original receipt or order number, and ship it back.
4. Once your return is received and inspected, your refund (including any applicable taxes) will be processed within **5–7 business days** to your original payment method.

**Shipping Address for Returns**
Please send all returns to our customer service center at the following address:

**No. 88, West Third Ring Road, Haidian District, Beijing**

**Contact Information**
For any questions or to initiate a return, please reach out to us:

- **Email:** herring@chromeheartsonlineearring.com
- **Phone:** +86 18833719991

We are here to help make your return experience as smooth and hassle-free as possible.